Returns & Exchanges
At El Sabor Market, we strive to ensure the freshness and quality of every authentic ingredient we deliver. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery to initiate a refund or exchange.
Inspect Your Order
Examine your grocery items immediately upon arrival to ensure all perishable and pantry goods meet our quality standards.
Document Issues
Take clear photographs of any damaged packaging or incorrect items to help our team verify the claim and improve our shipping process.
Contact Support
Email our customer service team with your order number and the photos of the items in question within 2 days of receipt.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or ship out a replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing